INVESTOR CHARTER

A)Vision and Mission Statements for investors

Vision – Invest with knowledge & safety.

Mission – Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness..

B)Details of business transacted by the Research Analyst with respect to the investors.

To publish research report based on the research activities of the RA.
To provide an independent unbiased view on securities.
To offer unbiased recommendation, disclosing the financial interests in recommended securities.
To provide research recommendation, based on analysis of publicly available information and known observations.
To conduct audit annually.

C) Details of services provided to investors (No Indicative Timelines)

Disclosure to Clients
To distribute research reports and recommendations to the clients without discrimination.
To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

D) Details of grievance redressal mechanism and how to access it

In case of any grievance / complaint, an investor should approach the concerned research analyst and shall ensure that the grievance is resolved within 30 days.
If the investor’s complaint is not redressed satisfactorily, one may lodge a complaint with SEBI on SEBI’s SCORES portal which is a centralized web-based complaints redressal system. SEBI takes up the complaints registered via SCORES with the concerned intermediary for timely redressal. SCORES facilitates tracking the status of the complaint.
With regard to physical complaints, investors may send their complaints to: Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan. Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.

E) Expectations from the investors (Responsibilities of investors)


Do’s

Don’t

Details of Complaints

Data for the month ending – April 2024

Sr. No.Received FromPending at the end of Last MonthReceived Resolved*Total Pending#Pending complaints > 3 monthsAverage Resolution time^ (in days)
1000000

The trend of monthly disposal of complaints

Sr. No.MonthCarried forward from the previous monthReceivedResolved*Pending#
1April 20240000

*Inclusive of complaints of previous months resolved in the current month. #Inclusive of complaints pending as on the last day of the month.

The trend of Financial Year disposal of complaints

Sr. No.YearCarried forward from previous yearsReceivedResolved*Pending#
12022-20230000
22023-240000

*Inclusive of complaints of previous years resolved in the current year. #Inclusive of complaints pending as on the last day of the year.

Compliant redressal and scores process

  1.  Clients can seek clarification to their query and are further entitled to make a complaint in writing, orally or telephonically. An email may be sent to the Client Servicing Team on provide caakashgarg97@gmail.com Alternatively, the Investor may call on 9729953675 
  2. .Clients can write to the Akash Garg at caakashgarg97@gmail.com if the Investor does not receive a response within 10 business days of writing to the Client Servicing Team. The client can expect a reply within 10 business days of approaching research analyst.
  3. In case you are not satisfied with our response you can lodge your grievance with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. SCORES may be accessed thorough SCORES mobile application as well, same can be downloaded from below link: https://play.google.com/store/apps/details?id=com.ionicframework.sebi236330